The NHS Patient Advice and Liaison Service (PALS) provides an independent Advocacy service for advice and support. They can be contacted on 0800 030 4563..
Patients may make complaints or comments verbally or in writing, or through a representative.
The Care Quality Commission (CQC) can be contacted by phone: 0300616161
Or by e-mail: firstname.lastname@example.org.
Website address www.cqc.org.uk