Native NHS App - Minimum Version Uplift
We have received the following communication this afternoon from Primary Care regarding access to the NHS App:
We have been made aware by NHSE National colleagues of the impending changes to the minimum versions of operating systems for iPhone (iOS) and Android phones that will be able to access the NHS App. Please accept our apologies for the short notice.
This means a small number of users will no longer have access to the NHS App via an app and will need to access their NHS App services via their NHS Account using a web browser. You can do this using this link and find out how to do this watching these walkthrough videos.
This will take place on the 3rd February 2025.
This will affect people who use the following versions of iOS and Android operation systems:
· iOS 12
· Android 6
· Android 7
These users will not be able to access the NHS App via the app on their phones and will need to access the NHS App via their web browser. We estimate that this will affect 6,500 iOS and 5,500 Android users who only have access to a single device.
Users using iOS 13 and iOS 14 on their phones, can upgrade on their devices to the minimum supported version, iOS 15.
In-App messages to the above users, since May 2024, letting them know they will need to update their devices to continue to have access to the NHS App on their device, alternatively they can continue to access the information in their NHS App by logging into their NHS Account via a web browser.
NHS App
Help and support about the NHS App device compatibility can be found on the NHS.UK website here, which has been updated to reflect the minimum device support as follows:
"We only support the NHS App on:
· Android version 8 and above, on devices with a front-facing camera
· Apple iOS version 15 and above
Google has a guide on how to check and update your Android version.
Apple has a guide on how to update your iOS on iPhone.